Job Description:

You will work with sales and cross-functional teams to introduce the company cloud services on a technical level to interested customers by providing support and technical expertise throughout the entire sales cycle. You will also be required to solve problems on key technical issues for our customers in order to grow the revenue of our enterprise market. You will also be responsible for the building of strong, long-lasting customer relationships by understanding the needs of existing and prospective customers who need a cloud solution and assisting in convincing them of our value offerings to transform their businesses.

Responsibilities and Duties:

• Provide support and technical expertise from pre-sales, to value proposition, to actual sales, to post-sales support, including on-site field support.
• Build and maintain close relationships at all levels of customer organizations, striving to become a trusted advisor and subject matter expert on Whogohost’s products and services.
• Meet with customers over the phone, email, or on-site to assist in all aspects of business development.
• SDeliver technical customer presentations to demonstrate Whogohost’s differentiated solutions at customer meetings, customer training sessions, conferences and seminars.
• Attend and/or participate in trade shows, conferences, and company-sponsored events with minimal notice.
• Collaborate with team members and other cross-functional teams to solve customer problems, document best practices to improve overall performance and prioritize solutions impacting customer adoption to the cloud environment of their choice.
• Maintain records of customer visits and interactions.
• Provide expertise to support the technical relationship with the existing Enterprise customers.
• Work with the team to identify and qualify business opportunities, key customer objections and develop a strategy to resolve technical barriers.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution, using best practices, on any of the Cloud platforms the company operates.
• Coordinate sales effort with marketing, finance, product, and technical service teams;
• Create and develop Proofs of Concept (POCs), technical presentations, and demos that are compelling and informative by highlighting the value of the company’s products with a clear plan to take a prospect successfully through the evaluation process and make them satisfied customers.
• Support the research and development of new enterprise products and services.
• Drive business growth by providing technical support for our enterprise products & services to existing customers.
• Support the achievement of the team sales and company revenue targets.
• Meet performance standards set by the department
• Understand customer requirements and product capabilities on a business and technical level to effectively communicate the unique benefits of our cloud solutions and appropriately set expectations;
• Educate customers on business practices and any associated contractual implications.
• Respond promptly to customer technical support requests.
• Pursue continuing education on new solutions, technology, and skills to improve the company’s sales goals and for personal development
• Analyze and investigate product and service complaints by enterprise clients to ensure closure and customer satisfaction.

Required Experience, Skills and Qualifications:

• Experience with infrastructure architecture including storage, compute, database, and networking.
• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT Technology space.
• Prior experience in B2B or cloud solution sales desired
• Minimum of 1-year technical experience or technical background required
• Experience working with collaboration technology.
• Effective relationship building/growing skills, with the ability to deliver results simultaneously in a cross-functional environment.
• Has knowledge of market needs, competition, and the latest industry news and trends.
• Effective written and verbal communication skills and excellent interpersonal, problem-solving, and analytical skills, with the ability to plan, pitch, and execute territory sales strategies.
• Ability to work independently & a team player
• Must be able to work remotely and on-site.
• Must have a laptop.