Email Trouble Shooting to get your mail working Print

Having issues with your email? Here’s how to resolve common problems on your WhoGoHost account:

1. Verify Your Credentials
   
   

• Ensure your username and password are entered in lowercase.
  
  
• Confirm that the email address exists in your WhoGoHost cPanel.
  
  
• Always use the full email address as your username, for example: username@yourdomain.com.
  
  

• If login fails, replace mail.yourdomain.com with the IP address from your welcome email in both incoming and outgoing server fields.
  
  

• Some internet providers block outgoing mail servers to reduce spam. If this is the case:
  
  
  • Use your ISP’s outgoing mail server (usually mail.yourisp.com).
    
    
  • If unsure, contact your ISP for the correct SMTP server.
    
    
• WhoGoHost also provides Exim via port 26 as an alternative for sending emails.
  
  

• Your domain or email account may have reached its disk space limit. Free up space or upgrade your plan to resume receiving emails.
  
  

• WhoGoHost limits email checks to 60 per hour. Exceeding this temporarily locks you out.
  
  
• Reduce auto-check frequency in your email client (Tools > Options > General > Check for new messages every XX minutes) or disable automatic checking on extra devices.
  
  

Following these steps should restore full email functionality. For persistent issues, contact WhoGoHost support for assistance.