When a SiteBuilder package is terminated, will my content be deleted? Print

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No, your website content is not immediately deleted when your Website Builder package is terminated. However, your ability to edit and manage the website will be affected.

What happens when a package is terminated?

If your Website Builder package becomes inactive due to cancellation, expiration, or non-renewal:

  • You will no longer be able to access the Website Builder editor
  • Editing and publishing will be disabled
  • Features included in your package will stop functioning

What happens to the live website?

The visibility of your live website depends on your hosting status:

  • If hosting remains active, your previously published website may remain visible
  • If both hosting and Website Builder are inactive, the website may become unavailable

It is also helpful to understand how publishing affects your live website.

Is my content stored?

Your website content is typically retained for a limited period after termination. This means:

  • Pages, images, and media are not instantly erased
  • Content may be recoverable if the service is reactivated within the retention period
  • Long-term retention is not guaranteed; extended inactivity may result in permanent removal

Can I restore access?

In many cases, you can reactivate your Website Builder package to regain editing access, provided the service has not been permanently removed.

Before terminating your plan, consider whether you can downgrade your Website Builder package instead to retain access at a lower cost.

If you are planning to cancel your Website Builder package, review these implications carefully.

Important notes

  • Termination stops editing functionality
  • Republishing is not possible while inactive
  • Data retention policies may vary depending on account status
  • Permanent deletion may occur after extended inactivity
  • If unsure about your service status, contact support before allowing the package to expire

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