What is a Fast-Track Ticket?
A Fast-Track Ticket is a priority support request that ensures faster responses and quicker resolution for urgent issues.
How do I submit a Fast-Track Ticket?
When raising a support ticket in your client area, select the “Fast-Track” option if your issue requires immediate attention.
What issues qualify for a Fast-Track Ticket?
Fast-Track Tickets are meant for urgent or critical problems like website downtime, security breaches, or data loss.
How quickly will I receive a response?
Fast-Track Tickets are usually responded to within one hour or less, depending on the severity of the issue.
Is there an additional cost?
Yes, each Fast-Track Ticket costs N2,000. Once the issue is resolved, your ticket is returned to the normal queue for standard handling.
Is the fee refundable?
No, the N2,000 fee is a one-time payment per request and is non-refundable.
Availability
Fast-Track Tickets are available Monday to Friday only.
